Privacy Policy

Lake of Bays Marine Museum and Navigation Society
Last updated: February 2026

Overview

The Lake of Bays Marine Museum and Navigation Society ("we", "us", "our") operates the SS Bigwin heritage cruise service, the Lake of Bays Marine Museum, and this website (ssbigwin.com). We are committed to protecting the privacy of our visitors, customers, and supporters in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario privacy legislation.

Information We Collect

We collect the following personal information when you interact with us:

When you book a cruise or purchase tickets: Name, email address, phone number, billing information, and any accessibility or dietary requirements you share with us.
When you make a purchase from our gift shop: Name, email address, shipping address, and billing information.
When you make a donation: Name, email address, mailing address (for tax receipt issuance), and billing information.
When you contact us: Name, email address, phone number, and the contents of your inquiry.
When you subscribe to our newsletter: Email address and any preferences you indicate.
Automatically when you visit our website: IP address, browser type, pages visited, and other standard analytics data through cookies and similar technologies.

How We Use Your Information

To process your bookings, purchases, and donations
To send you booking confirmations, receipts, and trip reminders
To send marketing communications (only with your express consent, per CASL)
To issue charitable tax receipts for eligible donations
To improve our website, services, and customer experience
To comply with legal and regulatory requirements

Email Marketing (CASL Compliance)

We comply with the Canadian Anti-Spam Legislation (CASL). We will only send you commercial electronic messages if you have provided express consent. You may unsubscribe from our marketing emails at any time using the unsubscribe link included in every email. Transactional messages (booking confirmations, receipts, trip reminders) are exempt from CASL and will continue to be sent as required.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Service providers: Payment processors (Shopify Payments), email services (Klaviyo), and booking platforms that help us operate our services.
Legal requirements: If required by law, regulation, or legal process.

Data Security

We use industry-standard security measures, including encryption (SSL/TLS), to protect your personal information. Payment information is processed securely through Shopify Payments and is never stored on our servers.

Your Rights

Under PIPEDA, you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Withdraw consent for marketing communications
Request deletion of your personal information (subject to legal retention requirements)

Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can disable cookies in your browser settings, though some features of the website may not function properly.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Lake of Bays Marine Museum and Navigation Society
1090 Main Street, Dwight, Ontario P0A 1H0
Phone: 1-844-424-4946
Email: lobmarinemuseum@gmail.com